Data Security & Privacy
Your data protection is our highest priority throughout the entire recovery process
At DataHelp, we understand that your data is sensitive and confidential. Whether it's personal photos, business documents, or financial records — we treat every recovery case with the highest level of security and discretion. Our security protocols meet EU data protection standards (GDPR) and go beyond regulatory requirements.
GDPR & Legal Compliance
Our data recovery operations fully comply with the EU General Data Protection Regulation (GDPR, Regulation 2016/679) and applicable national laws including the Austrian DSG and German BDSG. We adhere to four key principles:
Data Minimization
We access only the data necessary for recovery. Our technicians never browse, copy, or read your personal files.
Purpose Limitation
Your media is used exclusively for the recovery process and for no other purpose.
Storage Limitation
Recovered data is archived for 7 days after handover for verification, then irreversibly destroyed.
Integrity & Confidentiality
All data is stored on encrypted, access-controlled systems within our secure laboratory.
Laboratory Security
Our recovery laboratory in Prague maintains strict physical security measures:
- Restricted access — Only assigned technicians can access your media. No unauthorized personnel enter the recovery area.
- Surveillance — The laboratory is monitored 24/7 with security cameras and access logging.
- Secure storage — All client media is stored in locked, catalogued positions when not being actively processed.
- Clean room environment — ISO Class 5 laminar flow workstations for physical drive operations, preventing contamination.
Employee Confidentiality
Every DataHelp employee signs a comprehensive confidentiality agreement. Our technicians are trained to:
- Never browse, open, or read client file contents
- Process recovery tasks using automated tools that handle data at the block level
- Report any security incidents immediately
- Follow strict chain-of-custody procedures for all client media
NDA & Extended Protection
For corporate clients, law firms, healthcare providers, financial institutions, and government agencies, we offer customized Non-Disclosure Agreements (NDA) at no additional cost. Our NDA options include:
- Extended confidentiality obligations beyond standard terms
- Contractual penalties for any breach of data protection
- Restricted personnel — only named technicians handle your case
- Custom data destruction procedures upon completion
- Compliance documentation for your internal audit requirements
Data Handling & Destruction
We follow a strict data lifecycle for every recovery case:
Reception
Your media is catalogued, assigned a unique case number, and stored in a secure position.
Diagnostics
Initial assessment in our laboratory. You receive a detailed report and binding price quote.
Recovery
Data is recovered to our secure encrypted storage. Only the assigned technician has access.
Handover
Recovered data is transferred to your chosen medium and delivered via secure courier or personal pickup.
Archival
A backup copy is retained for 7 days in case you need to verify the recovered data.
Destruction
After 7 days, all copies of your data are irreversibly destroyed using certified methods. Your original media is returned or securely disposed of per your instructions.
Frequently Asked Questions
Is my data safe during the recovery process?
Yes. Your data is handled exclusively by assigned technicians in our secure laboratory. We never browse, copy, or share your files. All storage is encrypted, access is logged, and our operations comply with GDPR.
Can you sign an NDA for my company?
Yes, we provide customized NDAs free of charge for corporate clients, law firms, healthcare providers, and government agencies. Contact us to discuss your specific requirements.
What happens to my data after recovery?
After handover, we keep a backup copy for 7 days so you can verify the recovered data. After 7 days, all copies are irreversibly destroyed. Your original media is returned to you or securely disposed of per your instructions.
Are you GDPR compliant?
Yes. Our operations fully comply with the EU General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG), and the German Federal Data Protection Act (BDSG). We implement all required technical and organizational measures.