Your external drive stopped working and you're worried about your important data? Don't worry – even from a heavily damaged drive, we can recover data. Our specialists will take care of safe recovery of your files.
Don't worry – we're here to help! Even in case of serious external drive damage, it's often possible to perform HDD data recovery, and we're ready to help you with that.
Your photos, music, important personal or business documents stored on an external drive are not lost forever. We are specialists in data recovery from all types of external HDDs – whether the drive has 2.5", 3.5" platters or another size. Drive type and extent of damage are not obstacles for us – we handle mechanical and electronic damage, including problems with platters and read heads.
If you use external drives from Western Digital or Seagate, we're ready for their diagnostics and data recovery – these are the most common brands we encounter. However, we also have experience with other manufacturers, such as Toshiba, Samsung or Hitachi.
Safe data recovery is our priority, so we use modern technologies to achieve maximum success rate. Contact us as soon as possible, we'll perform expert diagnostics for free and suggest the best procedure for recovering your data.
| Damage | Cause and symptoms |
|---|---|
| Disconnection without safe removal | Pulling cable during data transfer
|
| Mac/Windows file system incompatibility | Connecting drive to different operating system
|
| Damage when transferring between devices | Frequent connecting/disconnecting, different OS
|
| Virus attack via Autorun | Connecting to infected computer
|
| Damage | Cause and symptoms |
|---|---|
| Torn read heads | Physical drop, shock, material fatigue, manufacturing defects
|
| Damaged platter surface | Physical drop, shock, material fatigue, contamination
|
| Bad sectors | Platter wear
|
| Seized bearings – heads stuck on platters | Manufacturing defects
|
| Faulty external/internal electronics | Electric current, overvoltage
|
| Faulty motor | Manufacturing defects, physical drop
|
| Various damage | Natural elements (fire, flood)
|
| Overwritten service data | Human factor, hardware/software error
|
It's important to distinguish between data recovery from a disk and disk repair.
Data recovery focuses on restoring your files from a damaged or non-functional disk, while disk repair means restoring it to fully functional state for further use.
Mechanically damaged disks are typically not repaired, due to high repair costs and limited reliability of repaired disks. In some cases where the disk fails due to firmware errors or service data damage, disk repair is possible. However, this process involves complete initialization and recalibration of service areas, leading to loss of all stored data.
For these reasons, DataHelp does not perform disk repairs. Our specialization is data recovery, even in cases of mechanical damage, firmware failure, or service data damage.
External drives are exposed to greater damage risk than internal drives due to their portability. The most common causes of external HDD failure include:
We specialize in data recovery from external drives of all manufacturers. Most commonly we receive:
WD My Passport, WD Elements, WD My Book – most common external drive brand. We solve USB interface damage, head failure, and encryption problems.
Seagate Backup Plus, Seagate Expansion – second most common brand. Specialists in Seagate firmware problems.
We also recover data from external drives of the following brands:
After <strong>diagnostics</strong>, we'll tell you the price and time needed for <strong>data recovery from external drive</strong>. You only pay for successful recovery.
Contact us at the phone number or email below, place an order for data recovery directly, or visit us in person at our company headquarters.