Mobile & Smartphone Data Recovery
Lost data from your smartphone or tablet? We recover data from iPhone, Samsung, Huawei, Xiaomi and all Android devices. Advanced decryption technology for both iOS and Android — water damage, broken display, deleted data.
We recover data from Android phones, iPhones and tablets — after water damage, failed updates, broken displays or devices that won’t boot. On Android devices we use chip-off and ISP techniques where needed; on iPhones we work from an image of the memory, which requires the passcode.
Pricing
Indicative prices by damage type
| Type of damage | Price |
|---|---|
| Software issues | |
Deleted Data Accidentally deleted photos, contacts, messages | from €99 |
Factory Reset Data recovery after a factory reset | from €199 |
System Error Phone won’t boot, stuck on the logo | from €459 |
| Hardware issues | |
Broken Screen Screen unusable, but the phone still works | from €449 |
Water Damage Water damage, corrosion | from €599 |
Damaged Board Phone won’t turn on; chip-off recovery | from €699 |
iPhone (Encryption) Apple devices with hardware encryption | from €799 |
Prices are indicative. The final price is set after diagnostics, based on the actual condition of the device.
Android device data recovery
Today, phones are one of the main places where we keep photos, contacts, messages and other personal or work data. When data is lost, recovering it from an Android device is often more complicated than people think. Modern phones use technologies such as TRIM and internal encryption that improve performance and security but make data recovery harder.
What is TRIM and how does it affect the recovery of deleted data?
When you delete something on your Android phone, such as a photo, it usually isn't removed from memory straight away. In the past, deleted data like this could be recovered because it stayed 'written' in memory until something new was saved over it.
TRIM changes this.
TRIM automatically frees up space after deletion by immediately erasing the memory blocks and preparing them for new data. The freed memory is filled with zeros, so the area where the deleted photo was stored is completely emptied and recovery becomes practically impossible. Once TRIM has done its work, the data can no longer be recovered – the original data is irretrievably lost.
How does internal encryption work and why does it make data recovery harder?
Internal encryption uses encryption keys to protect the data stored on your device against unauthorised access. If the phone loses access to these keys (e.g. if the password is forgotten or the phone is badly damaged), the chances of data recovery drop as well. Recovering encrypted data requires highly specialised tools and expertise.
What to do if you've deleted data on an Android device
If you accidentally delete important data on your Android device, turn the phone off as soon as possible and get professional help. We specialise in recovering data from Android devices and use procedures and special tools that can recover data even when TRIM or encryption make recovery much harder.
What to do if your Android device is physically damaged
If an Android device is physically damaged, do not turn it on or charge it – this could cause further damage to the hardware. If possible, carefully remove the SD card and SIM card – they may hold valuable data that can be recovered separately. We also recommend logging in to your cloud account (e.g. Google Drive or Google Photos), where some data may have been backed up automatically. To recover data from the internal memory of a damaged device, go straight to specialists – we have the tools and proven techniques to recover data even from physically damaged devices. Don't take the device apart yourself; amateur attempts can make data recovery much harder.
The sooner we start, the better the chances of a successful recovery – especially if the device has been exposed to water.
Don't wait until it's too late – contact us and we'll take care of recovering your valuable data.
Common faults at a glance
- •Phone or tablet won't charge or connect to a computer: This is often caused by a problem with the charging port.
- •Stuck on the Android logo: If a restart doesn't help, it may be a system or memory fault.
- •Device won't turn on: The cause may be a dead battery, a faulty button, physical damage or a hardware fault.
- •Red screen: Contact with water can cause serious faults. Don't charge the device – contact us instead.
- •Horizontal lines on display: These often appear after a drop or impact and can make the touchscreen unusable.
- •Stuck in recovery mode: A factory reset would erase all data.
- •Failed OS update: Low storage space or a power interruption during an OS update can cause problems.
Data recovery from Android phones and tablets of all brands
Every Android manufacturer uses its own version of the system and its own security features. Our laboratory is equipped with Cellebrite tools and other professional solutions that support a wide range of devices.
Samsung
- •Galaxy S series (S10–S24)
- •Galaxy Note series
- •Galaxy A series (A50, A52, A53, A54)
- •Galaxy Tab tablets
- •Galaxy Z Flip/Fold
Other brands
- •Xiaomi – Redmi, Mi, POCO
- •Huawei – P series, Mate, Nova
- •Google – Pixel series
- •OnePlus – all models
- •OPPO, Realme, Vivo – all models
Other supported devices
- •Motorola – Moto G, Edge
- •Sony – Xperia series
- •LG – older models
- •Nokia – Android phones
- •Lenovo, ZTE, Asus – select models
What data can we recover from a phone?
Most commonly recovered data
- •Photos and videos – from the gallery, including items deleted from the trash
- •Contacts – including those stored only on the phone
- •SMS and MMS messages – conversation history
- •WhatsApp, Messenger – messages, photos, videos
- •Call history – list of incoming and outgoing calls
Other recoverable data
- •Calendar and notes – events and reminders
- •Documents – PDF, Word and Excel files
- •Recordings – voice notes and audio recordings
- •App data – game progress, settings
- •Emails – if stored locally
Note: Whether recovery succeeds depends on the type of failure, the condition of the device and whether a factory reset has been performed. Data backed up to the cloud (Google Photos, Google Drive) can be restored by logging in to your account – in that case, recovery from the device itself is not necessary.
Professional tools for phone data recovery
For phone data recovery, we use forensic tools that are widely used by police forces and security agencies around the world. They give access to data even where conventional methods fail.
Our laboratory is equipped with the Cellebrite UFED system, which supports thousands of phone and tablet models. We can extract data from locked devices, bypass certain types of protection, and work with damaged memory chips.
Data extraction methods
Logical extraction
Standard method for working devices – the fastest and simplest.
Physical extraction
Direct access to memory – allows recovery of deleted data.
Chip-off
Memory chip removal – for severely damaged Android devices (not possible on iPhones).
JTAG/ISP
Connecting via the service interface – an alternative to chip-off.
Need to recover data?
1)
Turn off the device (continued use significantly reduces the chances of recovery).
2)
Request a free case assessment and send the device yourself or book the optional insured DPD pickup (€45).
3)
After diagnostics, we'll agree the recovery procedure with you.
Supported mobile devices
| iOS devices | iPhone (all models from 4 to 16 Pro Max), iPad, iPod Touch, Apple Watch |
|---|---|
| Android vendors | Samsung Galaxy, Google Pixel, Huawei, Xiaomi, OnePlus, Sony Xperia, LG, Motorola, Nokia, OPPO, Realme, Honor, Vivo |
| Storage types | eMMC, UFS 2.0/2.1/3.0/3.1/4.0, NVMe (iPhone), microSD (removable) |
| Encryption | iOS Secure Enclave, Android FBE/FDE, Samsung Knox — recovery requires passcode or device-bound key |
What to do if your phone fails
Turn the device off immediately — every further attempt to boot or charge a failing phone can cause more damage and overwrite recoverable data.
Do not install recovery apps on the same phone — every installation writes to the flash memory and overwrites recoverable blocks.
If you use iCloud, Google Drive or Samsung Cloud, check there first — your data may already be backed up.
Keep the device in a dry anti-static bag and contact us — phone recovery is highly time-sensitive.
Screen repair vs. data recovery
For working phones with a cracked screen, a screen repair is usually enough to regain access to the data. For phones that won't power on, won't charge or have water damage, professional data recovery is required — and that is fundamentally different from a repair.
We do not repair phones for continued use — we extract the data. On Android devices this can include chip-off and JTAG/ISP extraction from the flash memory; on iPhones we work from an image of the memory created on the original device. After recovery we return your data on whichever medium you prefer (USB drive, cloud or directly on a replacement phone) — the original device is typically destroyed or returned without data.
This matters because recovery on modern iPhones and Android devices requires the original hardware (Secure Enclave, device-bound encryption keys). Replacing boards or re-soldering memory can break the cryptographic binding and make the data permanently unreadable.
Do not keep trying to boot a failing phone
If your phone won't boot, do not keep plugging it into a charger or trying different cables. A failing storage chip can be damaged further by every power cycle, and boot loops cause continuous writes to the flash memory that overwrite recoverable data.
For water damage: do not power it on. Remove the battery if possible (older Android devices), keep the device upright in a dry place and contact us within 24–48 hours. Rice and hair dryers are myths — they drive moisture deeper into the board and accelerate corrosion.
Why choose DataHelp for phone data recovery?
Modern smartphones use hardware-bound encryption keys (iOS Secure Enclave, Android's File-Based Encryption with KeyStore). This means data can rarely be recovered without the passcode or a device-bound extraction — third-party software tools cannot bypass these protections on modern iPhones and Pixel devices.
For phone recovery we use Cellebrite UFED, Oxygen Forensics and vendor-specific chip-off tools to physically extract data from eMMC, UFS and NVMe memory chips. For working phones, we use logical/file-system extraction with the passcode. For Android devices that won't boot, we use chip-off or JTAG/ISP extraction where the encryption allows it. For iPhones, chip-off is not an option — iOS encrypts all data, so we get the original board running long enough to create an image of the memory, which also requires the passcode.
Our team has more than 35 years of experience (since 1990), and we handle phone recovery cases from all over Europe. For business customers (stolen or lost devices with MDM) we can coordinate with your IT team to enable recovery on managed devices.
Frequently asked questions — phone data recovery
The initial assessment is free. Software-level recovery (logical extraction with the passcode) starts from €99 and hardware-level recovery (water damage, broken display, board faults; chip-off or JTAG on Android devices) from €449. Complex encrypted cases require an individual quote. No Data, No Fee: if no data is recovered, there is no recovery fee (the optional €45 pickup fee is non-refundable).
No. iOS encrypts all data, and without the passcode it is practically inaccessible — the Secure Enclave’s brute-force protection cannot be bypassed. A factory reset also greatly reduces the chances. For Android, it depends on the vendor, model and Android version — contact us with the details.
In most cases yes, if you stop charging it and switch it off immediately. Water rarely destroys the NAND flash itself — the real damage comes from corrosion of the motherboard and from repeated attempts to power it on. The sooner you get the device to us (ideally within 24–48 hours), the better the chances of recovery.
Yes. Phone recovery is the most privacy-sensitive work we do. Only authorised technicians have access to your device, we operate under the GDPR, and we sign NDAs on request. After recovery, the original device is either returned without data (wiped) or physically destroyed — whichever you prefer. We keep a copy of the recovered data for 7 days after handover so you can check it; after that it is securely deleted.
Need to recover data from a phone or tablet?
Request a free case assessment or contact us for more information.
Related guides
Useful reading before or after data recovery
Deleted Data? Don't Panic — Here's What to Do
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How to Recover Deleted Files — Methods, Risks, and When to Call a Pro
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The 3-2-1 Backup Rule — Your Data Insurance Policy
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