Lost data on your iPhone, iPad, MacBook or iMac? We'll help you recover it, whether the problem is mechanical damage, encryption or file system damage (HFS+, APFS).
We recover data from all Apple devices — MacBook, iMac, Mac mini and iPhone — including soldered SSDs and T2/M-series encrypted storage. Proprietary Apple SSD formats and APFS file system damage are handled in our own lab.
Have you lost important data, or has your Apple device been damaged? We can help. Our data recovery services cover devices such as the iPhone, iPad, MacBook and iMac. We can reliably recover data even when it seems irretrievably lost.
Apple users have the advantage of Time Machine, which backs up data automatically and regularly. Before contacting us, we recommend checking whether the lost data has been backed up with Time Machine – it may be the quickest way to get it back.
Many MacBooks with removable SSDs use Apple's own proprietary SSD connectors. Our laboratory has the adapters needed to read all current types.
Data loss on an iPhone or iPad is usually caused by user error, memory failure or unexpected iOS problems.
Recovering data from Apple devices can take anywhere from several hours to several weeks, depending on the type of failure and the device. iPhone data recovery usually takes dozens of hours, and the time varies by model (e.g. iPhone 6 to 15). For iPads, recovery can take from several days to several weeks, whatever the model (mini, Air or Pro).
Recovering data from Apple devices can be challenging and has a lower success rate, especially because of double encryption. For recovery to be possible, the device must not have been reset to factory settings.
We start by creating a full image of the device's memory and then work only with that copy.
Older Macs use the HFS+ file system (Mac OS Extended); since 2017 Apple has used APFS, optimised for SSDs and with native encryption and snapshots. Both file systems can cope with minor errors, but physical drive damage can corrupt their structures and make the data inaccessible, which makes data recovery significantly more difficult.
From the user's point of view, the problem often shows up as the device not starting up again after being shut down, or becoming unresponsive. In many cases a boot loop occurs: the device keeps restarting but never loads the system. This is usually caused by a damaged HFS+ file system. Even then we can help – we use special tools and techniques that let us work directly with the damaged file system structure and recover data that would otherwise be inaccessible.
iMac and Mac mini are popular desktop computers that combine performance with elegant design. Older models use classic 3.5" or 2.5" hard drives (HDDs), while newer models have fast SSDs or a Fusion Drive that combines both. Modern iMacs with Apple Silicon chips (M1, M2, M3, M4) have the SSD directly on the motherboard, which requires a specific approach to data recovery.
A Fusion Drive combines an SSD and an HDD into one logical volume. If either of the two drives fails, access to all the data can be lost. Our laboratory can reconstruct data from both parts of a Fusion Drive and restore the file system structure.
The compact Mac mini and the powerful Mac Studio use internal SSDs. On older models the SSD is removable; on newer ones with Apple Silicon, the storage is soldered. We specialise in recovering data from both types, including encrypted Macs with the T2 chip.
Apple devices use their own file systems, which differ from those used by Windows (NTFS, FAT32) and Linux (ext4). Understanding them is key to successful data recovery.
An older file system used since Mac OS 8.1. It is known for its stability and reliability – it can keep working despite minor errors without crashing. It is used mainly on older Macs with hard drives. If the drive is physically damaged, however, the entire HFS+ structure can collapse, making recovery harder.
A modern file system introduced with macOS High Sierra (2017) and optimised for SSDs and flash memory. It offers native encryption, file cloning and snapshots. APFS is the default on all newer Apple devices, including iPhones and iPads. Recovering data from APFS requires specialised tools.
Apple devices often use hardware encryption (FileVault on Macs, Data Protection on iPhones/iPads). For a successful recovery, you must know the password or have access to the Apple ID. Never reset the device to factory settings – this destroys the encryption keys and the data will be irretrievably lost.
Apple products account for around 10% of all devices we handle in our laboratory. We have extensive experience with all generations of iPhones, iPads, MacBooks and iMacs – from the first models to the latest devices with Apple Silicon chips.
Apple uses proprietary connectors that change regularly. Our laboratory has all the necessary adapters, and if needed we can make additional ones ourselves. We can connect and diagnose any Apple device.
Continuing to use a damaged device can significantly reduce the chances of a successful recovery. Don't connect the iPhone/iPad to a computer, and don't attempt a reset or system update.
Before contacting us, check whether the lost data has been backed up. Time Machine (on a Mac) or iCloud (on an iPhone/iPad) may contain a copy of your files. If there is no backup or it is incomplete, go to the next step.
Register your case free of charge using the online form. Send the device with a tracked carrier of your choice, or book the optional insured DPD pickup for €45. After the laboratory assessment, you receive a binding quote for the recovery.
Warranty: Our diagnostics are non-invasive. If recovery requires breaking a warranty seal, we will tell you before we start – whether the warranty remains valid afterwards depends on the individual case.
| MacBook / iMac | Intel Macs (2006–2020) with SATA/PCIe SSDs, T2 Macs (2017+), Apple Silicon M1/M2/M3/M4 (soldered storage) |
|---|---|
| iPhone | All models from iPhone 4 to iPhone 16 Pro Max — failed iOS updates, boot loops, water damage and broken displays (passcode required) |
| iPad & iPod | All iPad generations, iPod Touch, Apple Watch |
| File systems | HFS+ (legacy), APFS (modern), encrypted and FileVault volumes (with password) |
Power off immediately — especially on T2/Apple Silicon Macs, repeated boot loops can corrupt the Secure Enclave state.
Check your iCloud backups first — Mac and iPhone backups may already contain the data.
Do not run Disk Utility First Aid on a failing drive — it can mark blocks unusable and hide recoverable data.
Contact us before opening the device — modern Macs have proprietary, soldered SSDs that cannot be swapped.
Apple Silicon Macs (M1, M2, M3, M4) have soldered, encrypted SSDs tied to the T2/Secure Enclave. This means a logic board failure on a modern Mac can prevent access to the data even if the NAND chips are healthy — the encryption key lives in the Secure Enclave, and replacing the logic board breaks the cryptographic binding.
For these devices we focus on logical recovery while the device can still boot, or on getting the original logic board working again so that the Secure Enclave can release the key — the FileVault password is still required. We do not attempt logic board replacement — it destroys the key binding and makes the data permanently unreadable.
For pre-T2 Intel Macs (2016 and older) with removable SATA/PCIe SSDs, recovery is similar to a standard SSD case — we can remove the drive and perform a full recovery with firmware-level tools.
If your Mac shows a folder with a question mark, loops on the Apple logo or has a kernel panic at startup, the SSD or logic board may be failing. Every further boot attempt triggers Apple's file system repair routines (fsck_apfs), which can rewrite file system metadata on a failing drive and make recovery significantly harder.
For iPhone/iPad: do not keep entering the passcode if the screen is unresponsive — after 10 failed attempts, modern iOS devices can be set to erase their data automatically. Do not accept prompts to restore the device to factory settings via iTunes/Finder — this wipes the device.
Apple data recovery is a specialised discipline. Modern Macs and iPhones use end-to-end hardware encryption tied to the T2/Apple Silicon security chip, which means generic data recovery tools cannot access the storage even when the NAND itself is physically healthy. Successful recovery requires specific workflows for each Apple SoC generation.
We have experience with every generation of Apple devices — from the 2008 MacBook Pro with a removable SATA HDD to the current M4 MacBook Pro with soldered, encrypted NAND. Our workflow includes Apple-specific firmware tools, APFS container reconstruction, FileVault key extraction and, for iPhones and iPads that no longer start after a failed update or water damage, recovery from an image of the device memory (passcode required).
Our team has more than 35 years of experience (since 1990). For business customers using Apple Business Manager or Jamf MDM, we can coordinate with your IT administrator to handle supervised devices and managed Apple IDs.
Request a free case assessment or contact us for more information.
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