Externe Festplatte

Don't worry – we're here to help! Even in case of serious external drive damage, it's often possible to perform HDD data recovery, and we're ready to help you with that.

Your photos, music, important personal or business documents stored on an external drive are not lost forever. We are specialists in data recovery from all types of external HDDs – whether the drive has 2.5", 3.5" platters or another size. Drive type and extent of damage are not obstacles for us – we handle mechanical and electronic damage, including problems with platters and read heads.

If you use external drives from Western Digital or Seagate, we're ready for their diagnostics and data recovery – these are the most common brands we encounter. However, we also have experience with other manufacturers, such as Toshiba, Samsung or Hitachi.

Safe data recovery is our priority, so we use modern technologies to achieve maximum success rate. Contact us as soon as possible, we'll perform expert diagnostics for free and suggest the best procedure for recovering your data.

It's important to distinguish between data recovery from a disk and disk repair.

Data recovery focuses on restoring your files from a damaged or non-functional disk, while disk repair means restoring it to fully functional state for further use.

Mechanically damaged disks are typically not repaired, due to high repair costs and limited reliability of repaired disks. In some cases where the disk fails due to firmware errors or service data damage, disk repair is possible. However, this process involves complete initialization and recalibration of service areas, leading to loss of all stored data.

For these reasons, DataHelp does not perform disk repairs. Our specialization is data recovery, even in cases of mechanical damage, firmware failure, or service data damage.

External drives are exposed to greater damage risk than internal drives due to their portability. The most common causes of external HDD failure include:

• •Impacts and drops – Portable external drives are often exposed to physical shocks. Especially upright external drives are prone to tipping over and subsequent read head damage.
• •Hidden manufacturing defects – Some external HDDs have manufacturing defects that only manifest after prolonged use.
• •Improper disconnection – Disconnecting external drive without safe removal can cause file system or service data damage.
• •Damaged USB connector – Frequent connecting and disconnecting can damage the USB port on the external drive.
• •Power surge – Voltage fluctuations can damage external HDD electronics.

We specialize in data recovery from external drives of all manufacturers. Most commonly we receive:

We also recover data from external drives of the following brands:

• • Toshiba
• • Samsung
• • Hitachi
• • LaCie
• • Transcend
• • ADATA
• • Verbatim
• • Buffalo